Refund and Returns Policy
At Elevated Brandz, we stand behind the quality of our products. If something isn’t right, we’re here to help.
Please review the policy below for details on returns, refunds, and exchanges.
Return Eligibility
To request a return, please contact our Customer Support Team within 14 days of receiving your order.
Requests made after 14 days from delivery are not eligible for return, refund, or exchange.
To qualify for a return:
- Items must be unused and unopened
- Items must be in original condition
- Items must be in original packaging
- Proof of purchase is required
We reserve the right to refuse returns that do not meet these requirements.
Products Purchased Outside Our Website
We only accept returns for products purchased directly from our official website.
Products purchased from third-party retailers, marketplaces, or physical stores must be returned to the original seller and are subject to their return policies.
We do not issue refunds or replacements for products not purchased through our website.
Damaged, Missing, or Incorrect Orders
If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery.
Email: support@elevatedbrandz.com
Include:
- Your full name
- Order number
- Description of the issue
- Clear photos of the product and packaging
Our team will review your request and work with you to resolve the issue as quickly as possible.
Refund Process
To request a refund, contact our Customer Support Team at:
support@elevatedbrandz.com
Once we receive and inspect your return, we will notify you by email of the approval or denial of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 2–5 business days for processing, plus additional time for your bank or card provider to post the credit.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account
- Contact your credit card provider
- Contact your bank
Processing times may vary by institution.
If your refund still has not appeared, please contact us at:
support@elevatedbrandz.com
Sale & Promotional Items
Only regular-priced items are eligible for refunds.
Items purchased on sale, promotion, clearance, or with discount codes are final sale and cannot be refunded.
Exchanges
We only offer exchanges for items that are defective or damaged.
If you need to exchange a damaged item for the same product, contact us at:
support@elevatedbrandz.com
Exchanges are subject to product availability.
Return Shipping
To initiate a return, email:
support@elevatedbrandz.com
Customers are responsible for return shipping costs.
Please note:
- Shipping fees are non-refundable
- Return shipping costs will be deducted from approved refunds
- Delivery times for exchanges may vary
For returns valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
We are not responsible for lost or untracked return shipments.
Final Sale & Compliance Products
Due to the nature of certain products and regulatory requirements, some items may be marked as final sale and are not eligible for return or refund.
These designations will be clearly stated at the time of purchase.
Contact Us
If you have any questions about returns, refunds, or exchanges, contact us at:
📧 support@elevatedbrandz.com
Our Customer Support Team is available Monday–Friday, and we aim to respond within two business days.